1.         THESE TERMS

1.1 These  are  the terms  and conditions  on which  we  supply  our  products  to  you.  Please  read  them  carefully before you submit your order to us, as they contain important information on  (a) who we are (b) how we will supply products to you (c) how you and we may change or end the contract between us and (d) what to do if there is a problem, as well as other important general information.

1.2        If you have any questions about any aspect of these terms and conditions, please contact us.

1.3 If you buy our products through our website, then you are agreeing to be legally bound by these terms and conditions.

  1.         ABOUT US

2.1        We  are  O.T.C  Beverages  Limited,  a  company  registered  in  England  (Company  Registration  Number:

11506108), Our registered office is at 34 Westway, Caterham On The Hill, Surrey, CR3 5TP.

2.2 You can contact us by writing to us at If we need to contact you, we will do so by telephone or by writing to you at the email address you provide to us when you place your order. (NB: when we use the words "writing" or "written" in these terms and conditions, this includes emails).

  1.         YOUR ORDER

3.1 You can place an order through our website at and placing the items in your online shopping basket. Please check your order carefully before submitting it.

3.2 When  you  place  your  order,  at  the  end  of  the  online  checkout  process  (i.e.  when  you  click  on the  ‘place order’ button), we will acknowledge your order by email. However, this acknowledgement does not mean that your order has been accepted by us.

3.3 If we are unable to accept your order, for any reason, then we will inform you of this in writing and we will not charge you. The circumstances in which we may be unable to accept your order could include:

(a)      the relevant product(s) being out of stock;

(b)      there are unexpected demands or restrictions on our resources which we could not reasonably plan for;

(c)      we are unable to accept or verify your payment;

(d)      we have identified an error in the price and/or description of the product; or

(e)      we are unable to meet a delivery deadline that you have specified.

3.4 Our  acceptance  of  your  order  will  take  place  when  we  email  you  to  confirm  that  your  order  has  been accepted  (the  “Order  Confirmation”).  At  that  point  (a)  a  binding  legal  contract  will  come  into  existence between you and us and (b) we will dispatch the relevant product(s) to you.

3.5        Should you need to contact us about your order, please state the order number (as set out in your Order

Confirmation) in all correspondence with us.

  1.         OUR PRODUCTS

4.1 The Consumer Rights Act 2015 gives you certain legal rights, also known as ‘statutory rights’. For example, the products  we supply to  you must (a) be of satisfactory quality (b) be fit for purpose  and (c) match the description on our website. We will supply product(s) to you that comply with your statutory rights.

4.2 The images of the products on our  website are for  used for  illustrative  purposes only. Although we  make every effort to display the appearance of our products accurately, we cannot guarantee that the images on our website, or the device on which you view our website, accurately reflect the appearance of our products.

4.3 Any product that we supply to you may vary slightly in appearance, from the images on our website, and so your attention is drawn to the corresponding product description on our website where we set out the specific characteristics of the product.

4.4        The packaging of our products may also vary from that shown in the images on our website.


  1.         HEALTH AND SAFETY

5.1 The  information  we  provide  is  not  medical  advice  or  a  substitute  for  medical  treatment.  Never  disregard professional medical advice, or delay in seeking it, because of something you have read on this website or our  other  publications,  including  social  media.  No  information  on  this  website  (or  our  other  publications, including  social  media)  should  be  relied  upon  to  determine  diet,  make  a  medical  diagnosis,  or  determine treatment for a medical condition.

5.2        We make no warranties or representations of any kind about the benefits or suitability of our products.

5.3 After delivery, it’s your responsibility to follow the heating, storage and ‘use by’ information on the products and packaging.

5.4 We will not accept any responsibility for any loss, damage or illness caused by failure to properly follow our storage and/or usage instructions (except where we’ve been legally negligent in some way). This clause is not intended to limit our liability in any way that is not permitted by law.

  1.         CANCELLATION

6.1 You  may have  the  right  to  cancel  the  contract  between us  in  certain  circumstances.  However  due  to  the perishable nature  of our  products, and in  accordance  with the Consumer Contract Regulations 2013,  you won’t have the right in most cases.

6.2 If  you do have the right to cancel, the cancellation period  will expire 14 days from the date  on which  you receive the Order Confirmation from us. To cancel your order, you must inform us in writing (preferably by email) before the expiry of that 14 day period (the “Cooling-Off Period”).

6.3 However, please note that, under the Consumer Contract Regulations 2013,  you do  not have  the right to cancel (without charge) an order if:

(a)      the product is liable to deteriorate or expire rapidly; (b)      the sealed product(s) has been unsealed; or

(c)      due to customer handling, the product(s) has been damaged.

6.4 If you validly cancel your order within the Cooling-Off Period, the contract between us will end immediately and we will provide a partial or full refund, including the costs of delivery (except for any supplementary costs e.g. if you have chosen any form of delivery other than the least expensive type of standard delivery offered by us).

6.5 We will make any refunds due to you as soon as possible. If no product has been dispatched to you, we will make  the  refund  within  14  days  of  receiving  the  written  cancelation  of  your  order.  If  you  have  already received the relevant product, we will make the refund within 14 days of receiving the product back from you.

6.6        All refunds will be made using the same method of payment that you used when you placed the order.

6.7        If you have received a product from us, and you then validly cancel your order:

(a)      you must send the product back to us, without undue delay, and in any event not later than 14 days from the day on which you cancel your order (NB: this deadline will be met if you (i) send the product back before the period of 14 days has expired, and (ii) provide proof of return e.g. a delivery receipt);

(b)      you will have to bear the direct cost of returning the product to us; and

(c)      if we are able to accept the cancellation, we may make a deduction, from the refund to you, for any loss  in  value  of  the  product  supplied  –  for  example,  if  the  loss  in  value  has  arisen  as  a  result  of unnecessary handling of the product by you.

  1.         DELIVERY

7.1 The cost of delivering a product will be as displayed  on our website from time to time. For the majority of orders we use UPS to deliver our products however, if you are ordering in a large quantity, we may use other providers  or  deliver  directly  from  our  manufacturers.  For  more  information  on  delivery,  please  see  the delivery pages of our website.

7.2 The estimated date and timeframe for delivery will be specified in your Order Confirmation. That timeframe will start from the date of the Order Confirmation.

7.3 If the supply of the relevant product is delayed by an event that is outside of our control, then we will contact you, as soon as possible, to let you know and we will also take steps to try to minimise the delay.

7.4 If we contact you in accordance with paragraph 7.3 above, we will not be liable for the delay caused by the event in question. However, if there is a risk of a substantial delay in delivery, then you can cancel your order

and receive a refund for any product(s) you have paid for but not received.

7.5        Delivery of a product takes place when we deliver it to the address that you specify for delivery in your order.

A product will only be delivered if someone is available at the specified delivery address to take delivery.

7.6 You  are  responsible  for  a  product  once  delivery  has  taken  place.  In  other  words,  the  risk  in  the  product passes to you when you take possession of the product.

7.7 Due  to  their  size,  none  of  our  products  will  be  posted  through  a  letterbox.  If  no  one  is  available  at  your specified delivery address to take delivery of a product, the usual UPS procedures will be follow i.e. a note will be left for you informing you of how to re-arrange delivery or that you should collect the products from a specified  delivery  depot.  If  you  do  not  then  re-arrange  delivery,  or  collect  the  relevant  product  from  the specified delivery depot, we will contact you for further instructions and we may charge you for (a) storage costs and (b) any further delivery costs.

7.8 If, despite our reasonable efforts, we are unable to contact you, or to re-arrange delivery or collection of the product, we will return the product to our warehouse and refund you in full, excluding the cost of delivery.

7.9 We are only able to ship orders to the countries as specified on the delivery pages of our website. We cannot be held responsible should local customs refuse entry of your delivery. Orders outside of the UK may incur additional fees outside of our control (such as local customs and import taxes, and duties). You will be liable for any such additional charges.

  1.         PRICE AND PAYMENT

8.1        The  price  of  a  product  (which  includes  VAT  at  the  applicable  rate)  is  the  price  stated  in  your  Order

Confirmation, and excludes the cost of delivery.

8.2 We accept payment with Visa and Mastercards, but we do not accept cash. You must pay for a product in full before we will dispatch it to you. We will not charge your credit or debit card until we have dispatched the product to you.

8.3 It is always possible that, despite our best efforts, some products we sell may be incorrectly priced on our website. However, the correct price of the product will be clearly stated in your Order Confirmation.

8.4        Nothing in this paragraph 8 affects your statutory right to cancel your order during the Cooling-Off Period.

  1.         PRODUCT ISSUES

9.1 If   you   have   any   questions   or   complaints   about   one   of   our   products,   please   write   to   us   at and we will get back to you as soon as possible.

9.2 Nothing in these terms and conditions affects your legal rights under the Consumer Rights Act 2015, which are also known as  your  ‘statutory rights’. You may also have other rights in law. The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any other rights and remedies, whether provided by law or otherwise.

9.3 We are under a legal duty to supply products  that conform  with these  terms  and conditions.  See the box below for a summary of your key legal rights in relation to our products.

Summary of your key legal rights

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,

SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these terms and conditions.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your product(s), in most cases, you can change your mind and get a full refund.

However, because most of the products we sell are perishable, you won’t be entitled to do this once we’ve delivered our products to you.

The Consumer Rights Act 2015 says the product must be as described, fit for purpose and of satisfactory quality.

If there’s a problem with any products we send you, and we’re unable to make suitable arrangements for

a replacement, then you may be entitled to a partial or full refund.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace these terms and conditions which you should read carefully.


Except for any liability that we cannot exclude in law (such as for death or personal injury), and any liability arising under any applicable law relating to the protection of your personal information, we are not legally responsible for (a) any losses that were not foreseeable to you and us when the contract between us was entered into, or (b) any losses that were not caused by any breach of these terms and conditions by us, or (c) any business losses or other losses that are incurred by non-consumers.

  1.       OUR WEBSITE

11.1 This paragraph 11 governs your use of our website at: If you use our website, you are agreeing to the provisions of this paragraph 11.

11.2 We do not guarantee, represent or warrant that our website, or any content on it, will always be (i) error free or  free  from  defects,  (ii)  uninterrupted,  (iii)  free  from  harmful  components  (including  but  not  limited  to viruses), or (iv) available. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period. We may also suspend, withdraw or change any part of our website without notice.

11.3 The images we use on our website are used for illustrative purposes and are automatically protected under UK copyright law. It is your responsibility to ensure that any product or information available on or through our website meets your specific requirements.  Your use of information from  our website is entirely at  your own risk, for which we will not be liable. You may not use our website, or any part of it, for any commercial purpose without obtaining a licence to do so from us.

11.4 You  agree  to  use  our  website  only  for  lawful  purposes  and  in  a  way  that  does  not  infringe  the  rights  of anyone else or restrict or inhibit anyone else’s use or enjoyment of our website. Specifically, you may not use our  website  (a)  in  a  way  that  breaches  any  laws  or  regulations,  or  is  fraudulent,  or  has  any  unlawful  or fraudulent purpose or effect (b) to transmit, or procure the sending of, unsolicited or unauthorised advertising or  promotional  material  or  any  similar  material  or  (c)  to  knowingly  transmit,  send  or  upload  any  data  or material that contains any virus, spyware, adware or other harmful program or code designed to adversely affect the operation of any computer software or hardware.

11.5 Our website may include links to other  websites; these  are provided  for  your convenience  and to  provide further information that we think you may be interested in. They do not signify that we endorse the relevant website(s) and we have no responsibility for the content of any such linked website(s).


12.1 We  retain  all  intellectual  property  rights  in  all  patterns,  designs,  drawings,  specifications,  documents, samples,  artwork,  materials,  text  and  information  that  we  provide  to  you  prior  to,  or  during  the  course  of processing, your order. All such rights are hereby expressly reserved by us.

12.2 You are granted no right(s) or licence, under these terms and conditions or otherwise, with respect to any of our intellectual property rights.  As such,  any unauthorised use  by you of our  intellectual property rights is strictly prohibited.

12.3 We  are  also  the  owner  (or  licensee)  of  all  intellectual  property  rights  in  our  products,  including  (without limitation)  all  logos,  packaging,  designs,  text,  images,  photographs,  illustrations,  artwork,  graphic  material and  other  copyrightable  or  other  legally  protectable  rights,  and  also  the  "look  and  feel"  of  our  products (whether registered or unregistered). All such rights are hereby expressly reserved by us

12.4 We are also the owner (or licensee) of all intellectual property rights in our website, and all material published on  our  website,  including  (without  limitation)  all  software,  logos,  designs,  text,  images,  photographs, illustrations,  audio  and  video  clips,  artwork,  graphic  material  and  other  copyrightable  or  other  legally protectable  content  on  our  website,  and  also  the  "look  and  feel"  of  our  website  (whether  registered  or unregistered). All such rights are hereby expressly reserved by us.

12.5 You acknowledge that any breach (or threatened breach) by you of this paragraph 12 may cause irreparable harm to us and our business, for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages  that are  available  to us,  you expressly  acknowledge  and agree that,  in relation  to  any  such  breach  (or  threatened  breach),  we  will  be  entitled  to  the  remedies  of  specific performance, injunction and other equitable relief, in each case without proof of any special damages.


Your privacy and personal information are important to us. Any personal information you provide to us will be dealt   with   in   line   with   our   Privacy   Policy.   Our   Privacy   Policy   is   available   on   our   website   at and explains (i) what personal information we collect from you (ii) how and why we collect, store, use and share such information (iii) your rights in relation to your personal information and (iv) how to contact us, and our supervisory authorities, if you have a query or complaint about our use of your personal information.


14.1 Disputes: we will try to resolve any disputes with you quickly and efficiently. If you are unhappy with one of our products, our service generally or any other matter, please contact us as soon as possible. We will try to resolve any other issues or disputes that arise as quickly and efficiently as possible.

14.2 Variations: we may change these terms and conditions from time to time. We will inform you via our website, or by email, as and when any such changes are made.

14.3 Transfer:  we  may  transfer  our  rights  and  obligations  under  these  terms  and  conditions  to  another organisation. We will always tell you in writing if this happens and we will ensure that the transfer does not affect your statutory rights. You may not transfer or assign your rights or obligations hereunder to any other person.

14.4      Third party rights: these terms and conditions, and your order, comprise the contract between you and us.

No other person will have any rights to enforce any provision of that contract. Neither of us will need to get the agreement of any other person in order to end the contract or to make any changes to it.

14.5 Severance:  each  of  the  paragraphs  of  these  terms  operates  separately.  If  any  court  or  relevant  authority decides that any of them are unlawful, the other paragraphs will remain in full force and effect.

14.6 End of our contract: if the contract between us is ended, it will not affect our right to receive any money which you owe to us in accordance with the contract.

14.7 Waiver: if we do not insist immediately that you do anything you are required to do under these terms  and conditions,  or  if  we  delay in  taking steps  against  you  if  you  breach  the  contract  between  us,  that  will  not mean you no longer have any obligations to us and it will not prevent us taking steps to enforce the contract against you at a later date. For example, if you    fail to make a payment to us, and we do not chase you for it but we still supply the relevant product to you, we can still require you to make the payment at a later date.

14.8 Governing law and jurisdiction: these terms and conditions, and any dispute or claim arising in connection with these terms and conditions or their subject matter or formation (including any non-contractual disputes or  claims),  will  be  governed  by,  and  construed  in  accordance  with,  the  laws  of  England.  You  and  we irrevocably  agree  that  the  courts  of  England  will  have  exclusive  jurisdiction  to  settle  any  such  dispute  or claim.